Andorra Travel Service is proud to be a member of Protected Trust Services (PTS). PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use. This protection lasts from the point that you book your holiday through to the point when you return.
You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.
For more information about our financial protection – Click here
Adult | 26 to 64 years
Youth | 12 to 25 years 10% discount
Child | 4 to 11 years 50% discount
Infants | 0 to 3 years FREE
Government advice against travel
If the resort/hotel is forced to close, before your travel date we will Guarantee a full refund.
If the resort closes part way through your stay, we will issue a proportional refund.
Free Cancellation/Full Refund up to 30 days before your arrival date. For any reason – No questions asked.
If you receive a positive Covid19 test result up to 14 days before your travel date, you can claim a full refund. (Subject to proof)
Free Cancellation/Full Refund up to 7 days before the start date of your extras. For any reason – No questions asked.
Free Cancellation/Full Refund up to 2 days before the date of your arrival. For any reason – No questions asked.
CAN I CANCEL MY SKI EXTRAS BOOKING – LESS THAN 8 WEEKS BEFORE THE TRAVEL DATE?
YES – We understand that Ski Extras are an added cost and concern and we have made our conditions even more flexible for everyone.
Up to 7 days before arrival
You can cancel your Ski Extras booking for free up to 7 days before the travel date and we will issue a full refund.AIRPORT TRANSFERS
CAN I CANCEL MY SKI EXTRAS BOOKING – LESS THAN 8 WEEKS BEFORE THE TRAVEL DATE?
YES – Andorra Travel Service and our partners Andbus have created flexible conditions in case you need to cancel or change your plans.
Up to 2 days
You can cancel your Airport Transfer booking for free up to 2 days before the travel date and we will issue a full refund.IMPORTANT NOTES - GROUPS / DISCOUNTS / HOW TO CANCEL
Group Bookings | A group booking is 5+ rooms. Group bookings have different cancellation conditions which will be clearly stated at the time of booking.
We offer discounts when you book accommodation and ski extras together. Cancellation of a part of your holiday can result in price increases on the remainder of your holiday.
If you wish to cancel your booking, we must receive and acknowledge this in writing before 5pm (Andorra Time) to calculate any fees.Terms and Conditions of Booking Your Holiday Booking Please discuss your choice of resort, accommodation and transport with us before you book, to make sure it will be suitable for you and the people you will be travelling with. If you or any member of your party has any medical problem or disability which may affect the holiday arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen holiday. In any case, you must give us full details in writing at the time of the booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation. If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online or by telephone will be the “lead name” for the purposes of the holiday booking. The lead name must be 18 years of age or over at the time of booking. The lead name is responsible for payment of the total booking price, which may include any subsequent cancellation or amendment charges that may be payable. The lead name must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes. Should any additional members of the group be added at a later date, it remains the responsibility of the lead name to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking. Once you have paid your deposit you will be charged the full amount due of the remaining balance subject to the payment schedule. Failure to pay the balance may result in forfeiting your holiday If you do not wish to pay the balance payment you must notify Andorra Travel Service in writing, or if you wish to cancel and withdraw from the holiday this needs to be done also. See the cancellation section for charges. Please note that any booking and contract of services is not confirmed until payment is made in full. If you do not pay the required amount by the balance due payment date, or you have not paid in full by the final balance date, and have not informed us of a cancellation, you will be subject to an automatic late payment fee of £50 per person. Please check the details on any documentation which you receive from us and please contact us immediately in the event of any errors or discrepancies. Special Requests Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any requests will be complied with unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmed that the request will be met. All special requests are subject to availability. Insurance We consider adequate travel insurance to be essential. Please read your policy carefully and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. For those who intend to participate in sports, winter sports, water sports and any other activity whilst on holiday, it is your responsibility to ensure that you obtain the relevant insurance cover. Deposit’s Some accommodations require the guest to pay a damage deposit on arrival. This will need to be paid when the guest checks in to the accommodation and will be returned when the guest checks out as long there is no damage to the property. This will be down to the accommodations providers discrepancy. If you wish to query why you were charged the responsibility of this lies with the accommodation provider – however, we will do our best to assist you in contacting them and help to mediate when possible. Payment protection – inclusive bookings Andorra Travel Service is proud to be a member of Protected Travel Services (PTS). PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use. This protection lasts from the point that you book your holiday through to the point when you return. You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times. For more information about our financial protection – Click here Changes to Accommodation If for any reason we are unable to supply the accommodation chosen at time of booking we will look to find you a replacement accommodation of standard deemed to be equal or equivalent. We will not refund you for any accommodation change unless you are moved to an accommodation of standard deemed to be lower. City Tax Some accommodations require the guest to pay local city tax on arrival. This will only be included in the price for certain accommodations. As such, you may be required to pay local taxes or city taxes on arrival to the resort Name changes for flights Please note that the airline name change fee is completely out of our control. Please read the following terms and conditions relating to the airline that is displayed in your booking: • Ryanair: http://www.ryanair.com/en/terms-and-conditions/• Easyjet: http://www.easyjet.com/en/terms-and-conditions• Jet2: http://www.jet2.com/myjet2terms• Norwegian: http://www.norwegian.com/uk/customer-services/• British Airways:http://www.britishairways.com/en-gb/information/legal/website-terms-conditions• Thomson: http://www.thomson.co.uk/editorial/legal/• booking-terms-and-conditions.html• Flythomascook: www.flythomascook.com/TermsAndConditions.aspx• FlyBe: https://www.flybe.com/ticket-rules/conditions-of-carriage.htm• If the relevant airline is not listed here, please contact us in advance of booking to retrieve the airline terms and conditions. Flight extras We are not responsible for any extra charges relevant to flight bookings. It is your responsibility to check in online before the flight, make sure you have adequate baggage booked and comply with all other airline restrictions. Changes in price Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your holiday may change after you have booked. However there will be no change within 30 days of your departure. Should these price variations be downward then the price of your holiday will be accordingly reduced and any refund due paid to you. If the price variations mean that the cost of your holiday goes up, we will absorb (and therefore you will not be charged for) any increases up to 5% of your holiday price. You will only have to pay the amount over and above the 5% of your holiday price. Cancellation By you: If you decide to cancel the holiday and/or withdraw from any planned activities at your option, we shall be entitled to retain as much of the deposit or other payment as is needed to cover our reasonable costs and losses caused by your withdrawal. If the balance of the price of the holiday is not received by the due date, we reserve the right to cancel the booking and retain your deposit, plus any charges subject to the below schedule. Flights and Flight Extras – are non-refundable, from point of purchase. If you cancel, you will be required to pay the full cost of the flight plus flight extras, such as baggage. This is only relevant for flight inclusive package. The following schedule is for the initial package price without extras, flight or flight extras. Cancellation charge for Accommodation, Transfers, Ski Extras, Activities, & Holiday Package cost (hotel and transfers and lift pass) or (hotel and transfers) Time we receive your notice to cancel before departure.
Grandvalira & Vallnord Pal, Arinsal Pal will be closing slopes today 13:03:2020 for the remainder of the season.
If you have booked to travel or have services booked with Andorra Travel Service, we’ll be in contact with you shortly.
We’ll start with those due to depart & arrive soonest and ask for your patience at this time, thank you.
If you are returning this weekend, shuttle transfers and private transfers are operating on the normal schedule.
Andorran Official announcement
The Andorran ski resorts communicates that the ski resorts will close from 14th March in view of the need to increase precaution and avoid as maximum the risk of contagion of the COVID-19 coronavirus.
The ski resorts make the decision as a measure of responsibility to finalise the season with the wish to return to normality on the best delays. The health of our clients, workers and the general population is above all other circumstances.
We would like to thank you very much all the clients that have been sharing the season with us and we hope to welcome them again soon.
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