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Terms and Conditions of Booking

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The following booking conditions set out the terms and conditions of the contract between you and Andorra Travel Service (“we”, “us” and “our”). Please read these carefully as they govern the relationship between us. Your contract will be subject to English law and any disputes will be dealt with in the courts of England. If you live in Wales, Scotland or Northern Ireland the courts of Wales, Scotland or Northern Ireland (as appropriate) can deal with any disputes.

Your Holiday Booking

Please discuss your choice of resort, accommodation and transport with us before you book, to make sure it will be suitable for you and the people you will be travelling with. If you or any member of your party has any medical problem or disability which may affect the holiday arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen holiday. In any case, you must give us full details in writing at the time of the booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation.

If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online or by telephone will be the “lead name” for the purposes of the holiday booking. The lead name must be 18 years of age or over at the time of booking. The lead name is responsible for payment of the total booking price, which may include any subsequent cancellation or amendment charges that may be payable. The lead name must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes.

Should any additional members of the group be added at a later date, it remains the responsibility of the lead name to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.
Once you have paid your deposit you will be charged the full amount due of the remaining balance subject to the payment schedule. Failure to pay the balance may result in forfeiting your holiday.

If you do not wish to pay the balance payment you must notify Andorra Travel Service in writing, or if you wish to cancel and withdraw from the holiday this needs to be done also. See the cancellation section for charges. Please note that any booking and contract of services is not confirmed until payment is made in full.  If you do not pay the required amount by the balance due payment date, or you have not paid in full by the final balance date, and have not informed us of a cancellation, you will be subject to an automatic late payment fee of £50 per person. Please check the details on any documentation which you receive from us and please contact us immediately in the event of any errors or discrepancies.

Special requests

Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any requests will be complied with unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmed that the request will be met. All special requests are subject to availability.

Insurance

We consider adequate travel insurance to be essential. Please read your policy carefully and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. For those who intend to participate in sports and watersports whilst on holiday, it is your responsibility to ensure that you obtain the relevant insurance cover.

City Tax

Some accommodations require the guest to pay local city tax on arrival. This will only be included in the price for certain accommodations. As such, you may be required to pay local taxes or city taxes on arrival to the resort.

Deposit’s

Some accommodations require the guest to pay a damage deposit on arrival. This is need to be paid when the guest checks in to the accommodation and will be returned when the guest checks out as long there is no damage to the property. This will be down to the accommodations providers discrepancy. If you wish to query why you were charged the responsibility of this lies with the accommodation provider – however, we will do our best to assist you in contacting them and help to mediate when possible.

Changes to Accommodation

If for any reason we are unable to supply the accommodation chosen at time of booking we will look to find you a replacement accommodation of standard deemed to be equal or equivalent. We will not refund you for any accommodation change unless you are moved to an accommodation of standard deemed to be lower.

Name changes for flights

Please note that the airline name change fee is completely out of our control. Please read the following terms and conditions relating to the airline that is displayed in your booking:

  • Ryanair: http://www.ryanair.com/en/terms-and-conditions/
  • Easyjet: http://www.easyjet.com/en/terms-and-conditions
  • Jet2: http://www.jet2.com/myjet2terms
  • Norwegian: http://www.norwegian.com/uk/customer-services/
  • British Airways:http://www.britishairways.com/en-gb/
  • information/legal/website-terms-conditions
  • Thomson: http://www.thomson.co.uk/editorial/legal/
  • booking-terms-and-conditions.html
  • Flythomascook: www.flythomascook.com/TermsAndConditions.aspx
  • FlyBe: https://www.flybe.com/ticket-rules/conditions-of-carriage.htm
  • If the relevant airline is not listed here, please contact us in advance of booking to retrieve the airline terms and conditions.

Flight extras

We are not responsible for any extra charges relevant to flight bookings. It is your responsibility to check in online before the flight, make sure you have adequate baggage booked and comply with all other airline restrictions.

Changes in price

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your holiday may change after you have booked. However there will be no change within 30 days of your departure.

Should these price variations be downward then the price of your holiday will be accordingly reduced and any refund due paid to you. If the price variations mean that the cost of your holiday goes up, we will absorb (and therefore you will not be charged for) any increases up to 2% of your holiday price. You will only have to pay the amount over and above the 2% of your holiday price.

Cancellation

By you: If you decide to cancel the holiday and/or withdraw from any planned activities at your option, we shall be entitled to retain as much of the deposit or other payment as is needed to cover our reasonable costs and losses caused by your withdrawal. If the balance of the price of the holiday is not received by the due date, we reserve the right to cancel the booking and retain your deposit, plus any charges subject to the below schedule.

Flights and Flight Extras – are non-refundable, from point of purchase

If you cancel, you will be required to pay the full cost of the flight plus flight extras, such as baggage. This is only relevant for flight inclusive package.

The following schedule is for the initial package price without extras, flight or flight extras.

Time we receive your notice to cancel before departure

Cancellation charge for Ski Extras, Activities, Transfers & Holiday Package cost (hotel and transfers and lift pass) or (hotel and transfers)

Days Charge
More than 70 days £50
70-64 30% cost or deposit if greater
63-50 50% cost of holiday
49-29 70% cost of holiday
28-11 90% cost of holiday
Less than 11 days 100% cost of holiday

combined cost of cancelling will be the sum of the above schedule plus the cost of flight plus flight extras. Alongside this, other extras booked are non transferrable.

Please note that any deposit paid can contribute towards this. Failure to pay this charge will result in legal action.

By us: We reserve the right to cancel your holiday in any circumstances. If we are unable to provide the booked holiday you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of closely similar standard and price (if available) or a choice of specified travel arrangement of a lower standard to the holiday booked together with a refund of the difference in price.?

Compensation

You are entitled, if appropriate, to be compensated by us for the non-performance of our contract with you (i.e. if we cancel or make a significant change to your booking), except where: the package is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you are informed of the cancellation in writing within the period indicated in the description of the package; or the package is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided if all due care had been exercised an element of the package has been cancelled by an external company. This includes any festivals or events that make up the package. If any events run by external parties have been cancelled, for example a festival ticket or activity ticket, and we are unable to find suitable alternatives, you will be refunded for the cost of the festival or activity ticket at the price we purchase them for. We are not liable for the cancellation of any events that make up the package. You will not be refunded for your entire booking in this situation.

Transfer cancellation

If your planned transfer has been cancelled by the operator and we are unable to find a suitable replacement, you will be refunded for that element of the package. This will be a maximum of £38.00 each way.
In the event of missed connecting transfers caused by flight delays or otherwise, Andorra Travel Service will place you on to the next available transfer service of the type you have selected.

Andorra Travel Service will not be responsible for any missed services, such as foregone hours of skiing, caused by such delays.

Events beyond the parties’ reasonable control

If an unforeseen event which could not have been avoided if all due care had been exercised impedes implementation of the trip to a major extent, endangers it or interferes with it, then either party can terminate the contract.
Where Andorra Travel Service is the party affected by such an event, Andorra Travel Service will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs will be covered by Andorra Travel Service.
Where Customers are the party affected by such an event, Andorra Travel Service will not be obliged to refund them any sum for services which have not yet been performed.
Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began.

 

Payment protection – inclusive bookings

Andorra Travel Service is proud to be a member of Protected Travel Services (PTS). PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use. This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here

Our liability to you

We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. Whether our suppliers have performed or provided their services with reasonable skill and care or not will be determined in accordance with local standards (i.e. the country’s standards where the services have been performed or provided) rather than UK standards. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following the act(s) and/or omission(s) of you or another member of your party; or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” below); or an event which we or the supplier of services, even with all due care, could not foresee or forestall.

We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this section. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

If you have had the misfortune to suffer illness, personal injury or death, through misadventure, during your holiday arising out of an activity which does not form part of your contracted holiday arrangements with us, we will, in our reasonable discretion, offer to help where possible and appropriate, by for example: providing our general assistance; paying your initial legal costs where you take legal action against the third party responsible for the injury, illness or death as a result (as long as we have agreed to pay them before you incur those costs and you have asked for our help within 28 days of the accident).

All assistance (financial or otherwise) is subject to a maximum total cost to us of £1,000 per booking. We will not provide help with legal costs if you have legal expenses cover under your holiday insurance policy or any other insurance policy on which you are entitled to rely. Also, if you successfully claim for these costs against a third party, we will require you to reimburse us for any costs we have paid for or to you up to the maximum amount of the costs you actually receive or are entitled to receive.

Except where otherwise expressly stated in these terms and conditions, where any successful claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, rail, inland waterway or road carrier or any stay at an accommodation, the maximum amount of compensation paid to you will be limited. The maximum we, the carrier or accommodation provider (as applicable) will pay you for that claim or that part of a claim if we, the carrier or accommodation provider (as applicable) are found liable to you on any basis is the maximum which would be payable under the applicable International Convention or Regulation which applies to the travel arrangements in question in that situation.

We may provide you with information (on our website, in our brochure and/or when you are on holiday) about excursions and activities which are available in the area you are visiting. If these excursions and activities are not purchased as a component part of your package holiday, we will have no involvement in these excursions or activities which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent to us and do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such excursions or activities in any way. Except as set out below, we cannot accept any liability on any basis in relation to such excursions or activities and the acceptance of liability contained in this section will not apply to them.

We cannot accept liability for the behaviour of others in your accommodation or flight, or for any facilities/services withdrawn as a result of their action.

For the avoidance of doubt, nothing in this agreement shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any other liability the exclusion or limitation of which is not permitted by English law.

Your responsibilities and liability

Please be aware that there may be some additional costs payable once in the resort in addition to the quoted price of your holiday. On check in guests may be asked to pay a damage deposit to the hotel or provide card details as to cover any potential damages that may be caused during the stay. This will be returned if no damage is caused.
We want all our customers to have an enjoyable holiday. We ask you remember, however, that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe: your actions could distress, upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or you are unfit to travel; we may prevent you from continuing in the relevant activity and/or end your holiday and terminate your contract. You and your party will be prevented from using your booked accommodation, transport, and any other travel arrangements forming part of your booking. We will not be liable for any refund, compensation or any other costs you have to pay.
Please bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of any items or property which you have broken and/or have left in a way in which injury can result.

We will hold you and the members of your party jointly and individually liable for any damage or loss caused during the trip as a result of your own actions or the actions of a member of your party (including without limitation damage to the accommodation, furniture, apparatus or other materials located within the accommodation and to any vehicles), together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately and to pay the accommodation owner or manager or other supplier directly for any loss or damage to property. You are responsible for your own timekeeping. If you do not arrive to the hotel, bar, club, boat party, or bus, by the departure time, you forego the right to go on the excursion.
If your behaviour or the behaviour of any members of your party causes any transport aircraft to be diverted we and/or the carrier will hold you and those members of your party jointly and individually liable for all costs incurred as a result of that diversion. We are providing tickets to the events and do not supply alcohol. All local laws relating to the consumption of alcohol must at all times be obeyed, including any age restrictions. We appreciate that you may consume alcohol during the holiday. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
You must be in a fit state to enter the bars and clubs that we go to. If not, we are not responsible if you fail to be granted entry. Under no circumstances is the use of illegal drugs tolerated. Anyone found to have taken, or be possessing, substances which are illegal in the host country, will no longer be a part of the trip. You must not smoke in a hotel bedroom, caravan or apartment, or in any way that could cause a fire hazard.

Force Majeure

Except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control.

Data Protection

By making a booking with us, you agree we may use and disclose the information you provide for the following purposes: to enable us to process your booking (which will include passing your information to third party suppliers, such as hoteliers and airlines, and may involve sending your information to countries that do not have an equal level of privacy legislation to that in the UK); for market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks and credit card companies); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and, where you have provided consent, for marketing contact by means of post or telephone to provide you with offers and details of the products and services we offer. If you wish to opt out of receiving marketing communications from us or selected third parties, you can do this via our website, by telephone or by putting your request in writing to 30-34 Parliament Square, Hertford, Herts SG14 1EZ.
Telephone calls to or from us may be recorded for training and quality purposes and/or for the purposes of preventing and/or detecting crime. If you have booked with us via our website, or if you have chosen for us to contact you by email, we will communicate with you using the email address you have provided to supply you with your travel documentation. We are entitled to assume that the e-mail address you have provided is correct and that you understand and accept the risks associated with using this form of communication. During your holiday you may be filmed for promotional or commercial purposes, by agreeing to these terms and conditions you consent to being photographed or recorded whilst on your trip.

Complaints

We trust that you will have a great holiday. In the unlikely event that you encounter problems during your holiday, please notify the relevant service provider immediately (e.g. the hotelier, event manager, etc). If they cannot help, please speak to one of our reps or resort managers who will take reasonable steps to sort the problem out.
If you are still not satisfied on your return home, you must write to us at Andorra Travel Service, El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra within 28 days of returning from your holiday to allow your complaint to be investigated properly. Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. You should ensure that you have given us the opportunity to resolve any problem locally by reporting it to the supplier or to our members of staff whilst in resort, otherwise we may not be able to deal positively with any complaint on your return.

Company information

Andorra Travel Service, El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra.

30-34 Parliament Square, Hertford, Herts SG14 1EZ

For assistance, please call UK Phone : 0330 043 2134

Andorra Tel : 00376 852220 or email  info@andorratravelservice.com

Andorra Travel Service Ltd. Registered in England & Wales. Registered No. 09090969. Martlet House E1, Yeoman Gate, Yeoman Way, Worthing, West Sussex, England, BN13 3QZ

Andorra Travel Service, part of Regitours Andorra, licenced and governed by regualtions in Andorra. Company number L-701312-F (Regitours)

 

Andorra Travel Service

A: El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra T: 0330 043 2134 (UK local rate) T: 00 376 852220 (Andorra). Andorra travel service is a trading name of viatges regitours sl - El Feixa de Peretol, Soldeu, Andorra - NRT : L-701312-F (Agencia Viatges)

Copyright Andorra Travel Service © 2005-2019 Site by Dzined

We accept the following payment types:

VISA MASTERCARD

Toulouse Airport Transfer Times

If you are not sure of anything - please just contact us

Toulouse Airport to Andorra – approx 3 hrs


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…      . Arrive Andorra
Toulouse Approx
   
 11:00 14:00
 15:30 18:30
 20:00 23:00
   

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

Andorra to Toulouse Airport – approx 3 hrs


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…     . Arrive
Andorra Toulouse
   
 04:30 08:00
 09:30 13:00
 14:30 18:00
   

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Barcelona Airport Transfer Times

If you are not sure of anything - please just contact us

Barcelona Airport to Andorra – approx 3¼ hours


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart Barcelona…      .Depart Barcelona…      .Arrive Andorra
Terminal 1 Terminal 2Approx
   
 10:0010:1513:15
 12:0012:1515:15
 14:0014:1517:15
 16:0016:1519:15
 18:0018:1521:15
 20:0020:1523:15
 22:0022:1501:15

 

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

Andorra to Barcelona Airport –  approx 3¼ hours


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…      .Arrive Barcelona…      .Arrive Barcelona
Andorra Terminal 2Terminal 1
 04:3008:0008:15
 06:3010:0010:15
 08:3012:0012:15
 10:3014:0014:15
 12:3016:0016:15
 14:3018:0018:15
 16:3020:0020:15

 

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Your Booking is Safe, Secure and Protected

If you are not sure of anything - please just contact us

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).

PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here 

Child & Youth Ski Pack Pricing

If you are not sure of anything - please just contact us

Yes;

Some great saving are to be made on pre booking your Ski Packs,

  • Lift Passes (with lunch included options)
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Supersaver Ski Pack Deals

Booking a bundle deal – you can upgrade your hire equipment to the latest equipment or even add lunch on the mountain – checkout the Upgrades Tab.

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

The age ranges in the resorts of;

Soldeu | El Tarter | Incles | Encamp | Pas de la Casa 

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

The age ranges in the resorts of;

Arinsal | La Massana (Pal)

  • Adult – 16 years and over
  • Child – between 6 and 15 years old
  • Infant – between 0 and 5 years old

(Pal is the ski area for La Massana – and is linked to Arinsal via cable car)

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Transfers to Andorra

If you are not sure of anything - please just contact us

We run scheduled shared transfers from the following airports

  • Barcelona – 7 services a day 
  • Toulouse – 3 services a day 

Private Transfers for any group size are bookable online from

  • Barcelona 
  • Toulouse 

If you are travelling to Andorra from a city or another airport or location we can provide a quote via email – please send the details to

help@andorratravelservice.com – for a quote

If you cannot find your accommodation name listed, please select the resort you are going to – then just contact us with your accommodation name and we will confirm the nearest point for you.

Please also make a note of the Accommodation name and Resort during the checkout process in the any other information boxes provided.

If you cannot find your accommodation name listed, please select the resort you are going to.

You can then update your accommodation name during checkout – private transfer where possible will be a door to door service.

Your departure pick up time will be in your welcome envelope – please also contact our office three or four days before departure to confirm the pick up time times.

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

Please make your way to the Transfer Pick Up Point (15 minutes prior to the scheduled departure time)

The pick up point information and directions are included with your Shared Transfer Vouchers – which can be printed from your account.

For Private Transfers – this will be a meet and greet service, the driver will have your name on a board in the arrivals hall of the airport.

  • Shuttle Transfers
    You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.
  • Private Transfers
    The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependant on vehicle size you may be dropped close by and potentially have to walk a short way.
  • Pas de la Casa
    In Pas de la Casa, due to traffic regulations all transfers are dropped off and collected at the main bus stop in resort. (Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)

If the snow is particularly heavy this could affect the exact location you are dropped off or collected.

The pick up point can be selected at the time of booking, this is generally on the other side if the road to where you were dropped off.

If you are not sure please just give us a call or drop us an email and we can let you know, or ask the driver on the arrival transfer to point this out for you.

(Private Transfers – this will generally be outside your accommodation or where you were dropped off)

The approximate journey times to our resorts are below, but they do depend on weather and traffic conditions.


Please bear in mind that in peak weeks and bad weather these can be longer.

From Barcelona Airport


  • Soldeu, El Tarter & Incles – approx 3 hours 15 mins
  • Pas De La Casa – approx 3 hours 30 mins
  • Arinsal – approx 3 hours 15 mins
  • La Massana – approx 3 hours 10 mins

From Toulouse Airport


  • Soldeu, El Tarter & Incles – approx 3 hours 30 mins
  • Pas De La Casa – approx 3 hours 15 mins
  • Arinsal – approx 3 hours 30 mins
  • La Massana – approx 3 hours 20 mins

When choosing a return transfer time please ensure you have enough time to allow for bad weather and any traffic delays.

Yes all children, including infants, are allocated a seat for our transfers.

All of the coaches and vehicles we use for your transfers will be fitted with a seat belt or a lap seat belt.

We would advise booking the next transfer time, If there’s a flight delay or any hold up with your luggage coming through you’d miss that transfer and you will need to re-book the next available transfers.

The best option would be to book the later/next bus time then if you do make it through early, make your way to the bus stop show the driver your transfer vouchers for the next service, and if the driver has space on the coach you will be able to use that service. 

This way if you miss the earlier bus you will still have seats on the next service.

(Transfer Vouchers are printable from your account)

Shared Transfers.

No sorry – These are a timed service and run to the scheduled timetable and are not linked to any flight times. 

As soon as you are aware of any flight delay please contact us to change your transfer arrangements.

Private Transfers

Yes. This is a flight meet and greet service, please just let us know of any delay and we will also keep an eye on the arrivals board at the airports.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

We have indicated on each hotel or apartment page if parking is available, if you are unsure please call us.

It would be a good idea to pre book parking for busy weeks.

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking Vouchers

If you are not sure of anything - please just contact us

You will be able to download and print your accommodation vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Accommodation reservation vouchers

Please print these vouchers to hand to the accommodation reception.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

All flight bookings via the Andorra Travel Service website are direct with the Airline.

Your flight confirmation and reference number will be emailed to you after booking – (please note this can take up to 72 hours) 

When you receive your confirmation email this will contain a link where you will be required to add your advanced passenger information direct on the airlines website before travel.

At this point you will also be able to add any ski carriage and/or pre book seats.

 

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking and payment

If you are not sure of anything - please just contact us

No;

If you find flights with any Airline that are more suitable for you and your group, you are free to choose and book any flights direct.

You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday. 

Please note we can not price match flight prices.

Check our Airport transfer page to see our transfer times.

You are free to mix and match and book all your holiday elements or just the ones that suit your needs with us.

Flexible and independent booking for

  • Flights
  • Transfers
  • Hotels & Apartments
  • Lift Passes 
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities 

Yes,  we have a wide selection of Flights, Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers

and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online

  • Flight
  • Transfers
  • Hotels & Apartments
  • Lift Passes 
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities 

 

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you. We can Tailor make you a holiday quote via phone 0330 043 2134 – UK local rate

or email help@andorratravelservice.com

No;

Our UK and Ireland phone numbers are charged at local call rates when calling from the UK or Ireland, and the numbers are included in mobile and landline bundle minutes.

You pay to connect in the UK or Ireland,

We pick up the bill to transfer this call to our Andorra offices.

If you are calling from outside the UK or Ireland please use our WhatsApp Audio number this is free of charge. +376331320

 

Yes;

Some great saving are to be made on pre booking your Ski Packs,

  • Lift Passes (with lunch included options)
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Supersaver Ski Pack Deals

Booking a bundle deal – you can upgrade your hire equipment to the latest equipment or even add lunch on the mountain – checkout the Upgrades Tab.

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

You will be able to download and print your accommodation vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Accommodation reservation vouchers

Please print these vouchers to hand to the accommodation reception.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

All flight bookings via the Andorra Travel Service website are direct with the Airline.

Your flight confirmation and reference number will be emailed to you after booking – (please note this can take up to 72 hours) 

When you receive your confirmation email this will contain a link where you will be required to add your advanced passenger information direct on the airlines website before travel.

At this point you will also be able to add any ski carriage and/or pre book seats.

 

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Child & Youth Pricing

If you are not sure of anything - please just contact us

Most Airlines charge the Adult rate for anyone aged 12 years and older.

The prices are charged in the following age groups

  • Adult – 26 years and over
  • Youth – between 12 and 25 years old
  • Child – between 4 and 11 years old
  • Infant – Under 3 go FREE!

The age ranges in the resorts of;

Soldeu | El Tarter | Incles | Encamp | Pas de la Casa 

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

 

The age ranges in the resorts of;

Arinsal | La Massana (Pal)

  • Adult – 16 years and over
  • Child – between 6 and 15 years old
  • Infant – between 0 and 5 years old

(Pal is the ski area for La Massana – and is linked to Arinsal via cable car)

 

The prices for BB and Half Board are generally charged in the following age groups.

  • Adult – 12 years and over
  • Child – between 5 and 11 years old
  • Infant – Under 4 go FREE!

Pricing for Self Catering, Studios and Apartments is based on the room and not per person.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking Flights

If you are not sure of anything - please just contact us

No;

If you find flights with any Airline that are more suitable for you and your group, you are free to choose and book any flights direct.

You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday. 

Please note we can not price match flight prices.

Check our Airport transfer page to see our transfer times.

You are free to mix and match and book all your holiday elements or just the ones that suit your needs with us.

We do offer a price matching service (excluding flights) if you have found something cheaper elsewhere, just send us the quote and ask us to beat it?

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

If you need to cancel your flight for any reason – Please note flight bookings are non-refundable 

Please click here for full details on cancellations

Ski Extras - FAQs

If you are not sure of anything - please just contact us

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have vouchers in your account these are for reference only – please use the vouchers issued in resort for each service.

Soldeu You can collect from our Soldeu service centre in the heart of the village (or email us and we will drop to your accommodation)

Click here for the Soldeu resort Map – Our office location is the ‘i’ next to the large Green A – Or for Google Maps click here

El Tarter | Incles | Pas de la Casa | Arinsal | La Massana | Canillo 

Your LIft Passes will delivered to your hotel / accommodation or Ski Hire Shop on the day of your arrival,

This will be printed on your account booking information vouchers.

contact us to make any other arrangements.

Lift Passes

The actual lift passes activated ready to use will be in your welcome envelope ready for your arrival. 

(if you have ordered the with lunch option the daily vouchers will be with your lift passes) 

(You will have Lift Pass vouchers in your account these are for reference only)

Equipment Hire Vouchers – these will be in your welcome envelope,

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm. 

(You will have hire vouchers in your account these are for reference only)

Private and / or Group Lesson vouchers

These will be in your welcome envelope, please hand these to your Ski instructors on the first day.   

(You will have hire vouchers in your account these are for reference only)

These will be in your welcome envelope, please hand these to your activity provider on the day.

(You will have activity vouchers in your account these are for reference only)

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Ski & Board Hire Shops

If you are not sure of anything - please just contact us

We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.

You allocated hire shop will be shown in your account near to your arrival day.

Know the shop you want to use – Please add your preferred choice on checkout in the any other information box – and we can allocate that shop for you.

Equipment Hire Vouchers – these will be in your welcome envelope you receive on your arrival day.

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm.

(you will have hire vouchers in your account for reference – however please use the resort issued ones when at the hire shop) 

If the hire shop you would like to use is not listed please contact us - we should be able to arrange
Grandvalira

 

Soldeu – Sports Calbó Ski Rental

Location: In the gondola building at Soldeu – Grandvalira (next to the entrance of the Gondola)


 

Soldeu – Pic-Negre

Location: Centre of Soldeu, next to the Aspen Bar


 

Soldeu – Shusski

Location: Centre of Soldeu, next to Piolets Centre Hotel


 

Soldeu – Shusski Park Piolets Hotel

Location: Basement floor of the Park Piolets and Spa Hotel


 

El Tarter – Nordic Escorts

Location: Part of the Nordic Complex, opposite the El Tarter chairlift


 

El Tarter – Pic Negre

Location: Under the Llops Gris Hotel on the way to the slopes


 

Pas De La Casa – Surf Evasio II

Location: On the slopes , next to to Pas 83 Bar & Restaurant


 

Pas de la Casa – Pic Negre

Location: Under the Khandhar Hotel in the centre of Pas de la Casa


 

Pas de la Casa – Surf Evasio 1

Location: Under Frontera Blanca Apartments (French Side)


 

Pas de la Casa – Duna Blanca

Location: In the Olimpiades Hotel with direct access to the Grandvalira slopes


 

Canillo – Pic Negre

Location: In front of the Canillo Gondola.


 

Vallnord

 

Arinsal – Pic Negre

Location: At the top of the Arinsal Gondola – Lockers available to rent


 

Arinsal – Sant Moritz

Location: In the village, next to the Sant Moritz Apartments


 

Arinsal – Sant Moritz

Location: Ground Floor in the Ushuaia Hotel Complex


 

Arinsal – Shusski St Gothard

Location: Inside the St Gothard Hotel


 

Arinsal – Esports Rossell

Location: At the top of the Arinsal Gondola – Lockers available to rent.


 

La Massana – Pic Negre

Location: In front of the La Massana Gondola.


 

La Massana – Shusski

Location: Next to Hotel Font, under the La Massana Gondola station

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

FAQ's Ski School

If you are not sure of anything - please just contact us

Weekly Group Lessons can only be started on Mondays.

The 2 day weekend group ski school starts on Saturdays only

Vouchers for Private and / or Group Lessons –

These will be in your welcome envelope (you will receive a welcome envelope on your arrival day),

Please hand these to your Ski instructors on the first day.   

(you will have vouchers in your website account – these are for reference only)

Grandvalira Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

Soldeu Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

El Tarter Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


Pas de la Casa Group Ski & Snowboard School Times


The group ski school is based on two groups daily,.

 
Day…            .Morning Times…    ..      Afternoon Times

Monday

to Friday

10:00 to 13:00  –
Beginners
. 14:00 to 17:00 –
Intermediates

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


 

2 Day Weekend Ski School Times

Soldeu | El Tarter | Pas de la Casa

10:00 to 13:00

The ski school reserves the right to change lesson times.

Vallnord Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Vallnord

 Arinsal Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group (they also have an hour in the afternoon)  and the afternoon group just have afternoon lessons, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Start Day

Monday

10:00 to 12:00 &

15:00 to 16:00

12:00 to 14:00 &

16:00 to 17:00

Then
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Tuesday to

Friday

09:00 to 12:00 &

15:00 to 16:00

12:00 to 15:00 &

16:00 to 17:00

 

The ski school reserves the right to change lesson times.

Vallnord Pal (La Massana) Group Ski & Snowboard School Times


The group ski school is based on one group daily.

 
Day…            .Lesson Times…    . 

Monday

to Friday

12:00 to 15:00 
 

The ski school reserves the right to change lesson times.

Weekend Group Ski & Snowboard School Times


Arinsal | Pal (La Massana)

12:00 to 15:00


The ski school reserves the right to change lesson times.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Deposits & Cancellations

If you are not sure of anything - please just contact us

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations