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Privacy Policy

1. What Personal Information Do We Collect?

We know that you care how your information is used, and we appreciate you trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

2. How Do We Use Your Information?

Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our website, and communicating with you.

Cookies. Like many websites, we use “cookies”. Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

 

Agents. We may employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.

Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

3. How Do We Protect the Security of Your Information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We use encryption to protect your information contained in our customer list.

We use a firewall to protect against unlawful intrusion.

We limit access to your information on a “need to know” basis.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

4. Children

We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

5. Extended - Privacy Policy & GDPR

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls during checkout

1.5    In this policy, “we”, “us” and “our” refer to [data controller name].[ For more information about us, see Section 12.]

2.      How we use your personal data

2.1    In this Section 2 we have set out:

 

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

2.2    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3    We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and reserving products for you.

2.4    We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and reserving products for you.

2.5    We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and reserving products for you.

2.6    We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and reserving products for you.

2.7    We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.8    We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

2.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.11  We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.14 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3.      Providing your personal data to others

3.1    We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at https://andorratravelservice.com/who-we-are.

3.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3    We may disclose any of your personal data identified in this policy to our suppliers or subcontractors insofar as reasonably necessary to supply the services purchased.

3.4    Financial transactions relating to our website and services are handled by our payment services providers, Sagepay, Stripe & Redsys. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.sagepay.co.uk/policies/privacy-policyhttps://stripe.com/gb/privacyhttp://www.redsys.es/en/legal/20180223_politica_de_privacidad_web_publica_redsys-ENG.pdf

3.5    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to supply services purchased.

3.6    In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.      International transfers of your personal data

4.1    In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2    We have offices and facilities in Andorra, Spain and UK. The European Commission has made an “adequacy decision” with respect to [the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.3    The hosting facilities for our website are situated in United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.4    Hoteliers, Ski Extra Suppliers, Activity Suppliers and are situated in Andorra. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission,

4.5    You acknowledge that personal data that you submit for ‘publication’ (your account details are private) through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5.      Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows:

(a)    Personal Account Data will be retained for a minimum period of 6 years following any purchase or enquiry date, and for a maximum period of 10 years following your last booking or enquiry.

5.4    Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6.      Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of significant changes to this policy by email or through the private messaging system on our website.

7.      Your rights

7.1    In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting https://andorratravelservice.com/my-account/bookings/when logged into our website.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

        and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13  You may exercise any of your rights in relation to your personal data by written notice to us or by emailing us at help@andorratravelservice.com, in addition to the other methods specified in this Section 7.

8.      About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.      Cookies that we use

9.1    We use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website cookies are used for this purpose are _li

(b)    status – we use cookies to help us to determine if you are logged into our website cookies used for this purpose are: wordress_logged_in_*, wordpress_sec_*, wordpress_test_cookie, wp-settings-1,wp-settings-time-1.

(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you.

 (d)   security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

(e)    advertising – we use cookies to help us to display advertisements that will be relevant to you cookies used for this purpose are: ec-accepted;

(f)    analysis – we use cookies [to help us to analyse the use and performance of our website and services cookies used for this purpose are: _ga

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally cookies used for this purpose are: ec-accepted.

10.    Cookies used by our service providers

10.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

10.3  We use Tawk for Live Chat. This service uses cookies for tracking return visitors. You can view the privacy policy of this service provider at https://www.tawk.to/privacy-policy/

11.    Managing cookies

11.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en(Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/(Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);

(e)    https://support.apple.com/kb/PH21411(Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

11.2  Blocking all cookies will have a negative impact upon the usability of many websites.

11.3  If you block cookies, you will not be able to use all the features on our website.

12.    Our details

12.1  This website is owned and operated by Andorra Travel Service Limited.

12.2  We are registered in England and Wales under registration number 09090969 and our registered office is at Martlet House E1, Yeoman Gate, Yeoman Way, Worthing, West Sussex, England, BN13 3QZ

12.3  Our principal place of business is at 30-34 Parliament Square, Hertford, Herts SG14 1EZ

12.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website; or

(d)    by email, using the email address published on our website from time to time.

13.    Data protection officer

13.1  Our data protection officer’s contact details are: Andorra Travel Service 30-34 Parliament Square, Hertford, Herts SG14 1EZ Telephone 0330 043 2134.

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Your Booking is Safe, Secure and Protected

If you are not sure of anything - please just contact us

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).

PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here 

FAQ's Ski School

If you are not sure of anything - please just contact us

Weekly Group Lessons can only be started on Mondays.

The 2 day weekend group ski school starts on Saturdays only

Vouchers for Private and / or Group Lessons –

These will be in your welcome envelope (you will receive a welcome envelope on your arrival day),

Please hand these to your Ski instructors on the first day.   

(you will have vouchers in your website account – these are for reference only)

Grandvalira Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

Soldeu Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

El Tarter Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


Pas de la Casa Group Ski & Snowboard School Times


The group ski school is based on two groups daily,.

 
Day…            .Morning Times…    ..      Afternoon Times

Monday

to Friday

10:00 to 13:00  –
Beginners
. 14:00 to 17:00 –
Intermediates

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


 

2 Day Weekend Ski School Times

Soldeu | El Tarter | Pas de la Casa

10:00 to 13:00

The ski school reserves the right to change lesson times.

Vallnord Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Vallnord

 Arinsal Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group (they also have an hour in the afternoon)  and the afternoon group just have afternoon lessons, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Start Day

Monday

10:00 to 12:00 &

15:00 to 16:00

12:00 to 14:00 &

16:00 to 17:00

Then
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Tuesday to

Friday

09:00 to 12:00 &

15:00 to 16:00

12:00 to 15:00 &

16:00 to 17:00

 

The ski school reserves the right to change lesson times.

Vallnord Pal (La Massana) Group Ski & Snowboard School Times


The group ski school is based on one group daily.

 
Day…            .Lesson Times…    . 

Monday

to Friday

12:00 to 15:00 
 

The ski school reserves the right to change lesson times.

Weekend Group Ski & Snowboard School Times


Arinsal | Pal (La Massana)

12:00 to 15:00


The ski school reserves the right to change lesson times.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Ski & Board Hire Shops

If you are not sure of anything - please just contact us

We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.

You allocated hire shop will be shown in your account near to your arrival day.

Know the shop you want to use – Please add your preferred choice on checkout in the any other information box – and we can allocate that shop for you.

Equipment Hire Vouchers – these will be in your welcome envelope you receive on your arrival day.

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm.

(you will have hire vouchers in your account for reference – however please use the resort issued ones when at the hire shop) 

If the hire shop you would like to use is not listed please contact us - we should be able to arrange
Grandvalira

 

Soldeu – Sports Calbó Ski Rental

Location: In the gondola building at Soldeu – Grandvalira (next to the entrance of the Gondola)


 

Soldeu – Pic-Negre

Location: Centre of Soldeu, next to the Aspen Bar


 

Soldeu – Shusski

Location: Centre of Soldeu, next to Piolets Centre Hotel


 

Soldeu – Shusski Park Piolets Hotel

Location: Basement floor of the Park Piolets and Spa Hotel


 

El Tarter – Nordic Escorts

Location: Part of the Nordic Complex, opposite the El Tarter chairlift


 

El Tarter – Pic Negre

Location: Under the Llops Gris Hotel on the way to the slopes


 

Pas De La Casa – Surf Evasio II

Location: On the slopes , next to to Pas 83 Bar & Restaurant


 

Pas de la Casa – Pic Negre

Location: Under the Khandhar Hotel in the centre of Pas de la Casa


 

Pas de la Casa – Surf Evasio 1

Location: Under Frontera Blanca Apartments (French Side)


 

Pas de la Casa – Duna Blanca

Location: In the Olimpiades Hotel with direct access to the Grandvalira slopes


 

Canillo – Pic Negre

Location: In front of the Canillo Gondola.


 

Vallnord

 

Arinsal – Pic Negre

Location: At the top of the Arinsal Gondola – Lockers available to rent


 

Arinsal – Sant Moritz

Location: In the village, next to the Sant Moritz Apartments


 

Arinsal – Sant Moritz

Location: Ground Floor in the Ushuaia Hotel Complex


 

Arinsal – Shusski St Gothard

Location: Inside the St Gothard Hotel


 

Arinsal – Esports Rossell

Location: At the top of the Arinsal Gondola – Lockers available to rent.


 

La Massana – Pic Negre

Location: In front of the La Massana Gondola.


 

La Massana – Shusski

Location: Next to Hotel Font, under the La Massana Gondola station

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Ski Extras - FAQs

If you are not sure of anything - please just contact us

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have vouchers in your account these are for reference only – please use the vouchers issued in resort for each service.

Soldeu You can collect from our Soldeu service centre in the heart of the village (or email us and we will drop to your accommodation)

Click here for the Soldeu resort Map – Our office location is the ‘i’ next to the large Green A – Or for Google Maps click here

El Tarter | Incles | Pas de la Casa | Arinsal | La Massana | Canillo 

Your LIft Passes will delivered to your hotel / accommodation or Ski Hire Shop on the day of your arrival,

This will be printed on your account booking information vouchers.

contact us to make any other arrangements.

Lift Passes

The actual lift passes activated ready to use will be in your welcome envelope ready for your arrival. 

(if you have ordered the with lunch option the daily vouchers will be with your lift passes) 

(You will have Lift Pass vouchers in your account these are for reference only)

Equipment Hire Vouchers – these will be in your welcome envelope,

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm. 

(You will have hire vouchers in your account these are for reference only)

Private and / or Group Lesson vouchers

These will be in your welcome envelope, please hand these to your Ski instructors on the first day.   

(You will have hire vouchers in your account these are for reference only)

These will be in your welcome envelope, please hand these to your activity provider on the day.

(You will have activity vouchers in your account these are for reference only)

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking Flights

If you are not sure of anything - please just contact us

No;

If you find flights with any Airline that are more suitable for you and your group, you are free to choose and book any flights direct.

You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday. 

Please note we can not price match flight prices.

Check our Airport transfer page to see our transfer times.

You are free to mix and match and book all your holiday elements or just the ones that suit your needs with us.

We do offer a price matching service (excluding flights) if you have found something cheaper elsewhere, just send us the quote and ask us to beat it?

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

If you need to cancel your flight for any reason – Please note flight bookings are non-refundable 

Please click here for full details on cancellations

Child & Youth Pricing

If you are not sure of anything - please just contact us

Most Airlines charge the Adult rate for anyone aged 12 years and older.

The prices are charged in the following age groups

  • Adult – 26 years and over
  • Youth – between 12 and 25 years old
  • Child – between 4 and 11 years old
  • Infant – Under 3 go FREE!

The age ranges in the resorts of;

Soldeu | El Tarter | Incles | Encamp | Pas de la Casa 

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

 

The age ranges in the resorts of;

Arinsal | La Massana (Pal)

  • Adult – 16 years and over
  • Child – between 6 and 15 years old
  • Infant – between 0 and 5 years old

(Pal is the ski area for La Massana – and is linked to Arinsal via cable car)

 

The prices for BB and Half Board are generally charged in the following age groups.

  • Adult – 12 years and over
  • Child – between 5 and 11 years old
  • Infant – Under 4 go FREE!

Pricing for Self Catering, Studios and Apartments is based on the room and not per person.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking and payment

If you are not sure of anything - please just contact us

No;

If you find flights with any Airline that are more suitable for you and your group, you are free to choose and book any flights direct.

You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday. 

Please note we can not price match flight prices.

Check our Airport transfer page to see our transfer times.

You are free to mix and match and book all your holiday elements or just the ones that suit your needs with us.

Flexible and independent booking for

  • Flights
  • Transfers
  • Hotels & Apartments
  • Lift Passes 
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities 

Yes,  we have a wide selection of Flights, Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers

and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online

  • Flight
  • Transfers
  • Hotels & Apartments
  • Lift Passes 
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities 

 

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you. We can Tailor make you a holiday quote via phone 0330 043 2134 – UK local rate

or email help@andorratravelservice.com

No;

Our UK and Ireland phone numbers are charged at local call rates when calling from the UK or Ireland, and the numbers are included in mobile and landline bundle minutes.

You pay to connect in the UK or Ireland,

We pick up the bill to transfer this call to our Andorra offices.

If you are calling from outside the UK or Ireland please use our WhatsApp Audio number this is free of charge. +376331320

 

Yes;

Some great saving are to be made on pre booking your Ski Packs,

  • Lift Passes (with lunch included options)
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Supersaver Ski Pack Deals

Booking a bundle deal – you can upgrade your hire equipment to the latest equipment or even add lunch on the mountain – checkout the Upgrades Tab.

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

You will be able to download and print your accommodation vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Accommodation reservation vouchers

Please print these vouchers to hand to the accommodation reception.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

All flight bookings via the Andorra Travel Service website are direct with the Airline.

Your flight confirmation and reference number will be emailed to you after booking – (please note this can take up to 72 hours) 

When you receive your confirmation email this will contain a link where you will be required to add your advanced passenger information direct on the airlines website before travel.

At this point you will also be able to add any ski carriage and/or pre book seats.

 

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking Vouchers

If you are not sure of anything - please just contact us

You will be able to download and print your accommodation vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Accommodation reservation vouchers

Please print these vouchers to hand to the accommodation reception.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

All flight bookings via the Andorra Travel Service website are direct with the Airline.

Your flight confirmation and reference number will be emailed to you after booking – (please note this can take up to 72 hours) 

When you receive your confirmation email this will contain a link where you will be required to add your advanced passenger information direct on the airlines website before travel.

At this point you will also be able to add any ski carriage and/or pre book seats.

 

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Transfers to Andorra

If you are not sure of anything - please just contact us

We run scheduled shared transfers from the following airports

  • Barcelona – 7 services a day 
  • Toulouse – 3 services a day 

Private Transfers for any group size are bookable online from

  • Barcelona 
  • Toulouse 

If you are travelling to Andorra from a city or another airport or location we can provide a quote via email – please send the details to

help@andorratravelservice.com – for a quote

If you cannot find your accommodation name listed, please select the resort you are going to – then just contact us with your accommodation name and we will confirm the nearest point for you.

Please also make a note of the Accommodation name and Resort during the checkout process in the any other information boxes provided.

If you cannot find your accommodation name listed, please select the resort you are going to.

You can then update your accommodation name during checkout – private transfer where possible will be a door to door service.

Your departure pick up time will be in your welcome envelope – please also contact our office three or four days before departure to confirm the pick up time times.

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

Please make your way to the Transfer Pick Up Point (15 minutes prior to the scheduled departure time)

The pick up point information and directions are included with your Shared Transfer Vouchers – which can be printed from your account.

For Private Transfers – this will be a meet and greet service, the driver will have your name on a board in the arrivals hall of the airport.

  • Shuttle Transfers
    You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.
  • Private Transfers
    The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependant on vehicle size you may be dropped close by and potentially have to walk a short way.
  • Pas de la Casa
    In Pas de la Casa, due to traffic regulations all transfers are dropped off and collected at the main bus stop in resort. (Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)

If the snow is particularly heavy this could affect the exact location you are dropped off or collected.

The pick up point can be selected at the time of booking, this is generally on the other side if the road to where you were dropped off.

If you are not sure please just give us a call or drop us an email and we can let you know, or ask the driver on the arrival transfer to point this out for you.

(Private Transfers – this will generally be outside your accommodation or where you were dropped off)

The approximate journey times to our resorts are below, but they do depend on weather and traffic conditions.


Please bear in mind that in peak weeks and bad weather these can be longer.

From Barcelona Airport


  • Soldeu, El Tarter & Incles – approx 3 hours 15 mins
  • Pas De La Casa – approx 3 hours 30 mins
  • Arinsal – approx 3 hours 15 mins
  • La Massana – approx 3 hours 10 mins

From Toulouse Airport


  • Soldeu, El Tarter & Incles – approx 3 hours 30 mins
  • Pas De La Casa – approx 3 hours 15 mins
  • Arinsal – approx 3 hours 30 mins
  • La Massana – approx 3 hours 20 mins

When choosing a return transfer time please ensure you have enough time to allow for bad weather and any traffic delays.

Yes all children, including infants, are allocated a seat for our transfers.

All of the coaches and vehicles we use for your transfers will be fitted with a seat belt or a lap seat belt.

We would advise booking the next transfer time, If there’s a flight delay or any hold up with your luggage coming through you’d miss that transfer and you will need to re-book the next available transfers.

The best option would be to book the later/next bus time then if you do make it through early, make your way to the bus stop show the driver your transfer vouchers for the next service, and if the driver has space on the coach you will be able to use that service. 

This way if you miss the earlier bus you will still have seats on the next service.

(Transfer Vouchers are printable from your account)

Shared Transfers.

No sorry – These are a timed service and run to the scheduled timetable and are not linked to any flight times. 

As soon as you are aware of any flight delay please contact us to change your transfer arrangements.

Private Transfers

Yes. This is a flight meet and greet service, please just let us know of any delay and we will also keep an eye on the arrivals board at the airports.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

We have indicated on each hotel or apartment page if parking is available, if you are unsure please call us.

It would be a good idea to pre book parking for busy weeks.

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Child & Youth Ski Pack Pricing

If you are not sure of anything - please just contact us

Yes;

Some great saving are to be made on pre booking your Ski Packs,

  • Lift Passes (with lunch included options)
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Supersaver Ski Pack Deals

Booking a bundle deal – you can upgrade your hire equipment to the latest equipment or even add lunch on the mountain – checkout the Upgrades Tab.

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

The age ranges in the resorts of;

Soldeu | El Tarter | Incles | Encamp | Pas de la Casa 

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

The age ranges in the resorts of;

Arinsal | La Massana (Pal)

  • Adult – 16 years and over
  • Child – between 6 and 15 years old
  • Infant – between 0 and 5 years old

(Pal is the ski area for La Massana – and is linked to Arinsal via cable car)

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Barcelona Airport Transfer Times

If you are not sure of anything - please just contact us

Barcelona Airport to Andorra – approx 3¼ hours


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart Barcelona…      .Depart Barcelona…      .Arrive Andorra
Terminal 1 Terminal 2Approx
   
 10:0010:1513:15
 12:0012:1515:15
 14:0014:1517:15
 16:0016:1519:15
 18:0018:1521:15
 20:0020:1523:15
 22:0022:1501:15

 

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

Andorra to Barcelona Airport –  approx 3¼ hours


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…      .Arrive Barcelona…      .Arrive Barcelona
Andorra Terminal 2Terminal 1
 04:3008:0008:15
 06:3010:0010:15
 08:3012:0012:15
 10:3014:0014:15
 12:3016:0016:15
 14:3018:0018:15
 16:3020:0020:15

 

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Review your Booking

Toulouse Airport Transfer Times

If you are not sure of anything - please just contact us

Toulouse Airport to Andorra – approx 3 hrs


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…      . Arrive Andorra
Toulouse Approx
   
 11:00 14:00
 15:30 18:30
 20:00 23:00
   

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

Andorra to Toulouse Airport – approx 3 hrs


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…     . Arrive
Andorra Toulouse
   
 04:30 08:00
 09:30 13:00
 14:30 18:00
   

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

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Deposits & Cancellations

If you are not sure of anything - please just contact us

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations