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FAQ’s

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Please see our FAQ’s below if the information you are looking for is not listed here please contact us, you can use the contact form or open the live chat.

Tel: 0330 043 2134 – UK local rate call

Tel: (01)571 0324 – Ireland local rate call

WhatsApp Audio: 00 376 331 320

Tel: 00 376 351 150 – Andorra

help@andorratravelservice.com

Frequently asked questions (FAQs)


FAQ’s – Deposit & Cancellation Options


FAQs – Booking Flights


Booking and payment of your holiday and ski extras


FAQs – Children’s Pricing Ages


FAQs – Your Arrival and Transfers


FAQs – Ski Extras


FAQ’s – Ski Extras & Transfer Vouchers


Ski & Snowboard Hire Shops


FAQs – Children’s Pricing Ages for Ski Extras


FAQs – Your Booking is Safe, Secure and Protected


Soldeu & Pas de la Casa Group Ski & Snowboard School Times


Arinsal & La Massana Ski & Snowboard Group Lesson Times


Toulouse Airport – Transfer Times


Barcelona Airport – Transfer Times


Didn’t find the answer you were looking for?

 

We’re here to help.

Please feel free to get in touch by phone, email or live chat. Visit our contact page for more details.

 

         
Andorra Travel Service

A: El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra T: 0330 043 2134 (UK local rate) T: 00 376 852220 (Andorra). Andorra travel service is a trading name of viatges regitours sl - El Feixa de Peretol, Soldeu, Andorra - NRT : L-701312-F (Agencia Viatges)

Copyright Andorra Travel Service © 2005-2019 Site by Dzined

We accept the following payment types:

VISA MASTERCARD

Ski Extras - FAQs

If you are not sure of anything - please just contact us

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

Actual Lift Passes

Ski School Voucher (Private and/or Group)

Equipment Hire, Activity and any other Vouchers needed (including lunch vouchers).

You will have vouchers in your account these are for reference only – please use the vouchers issued in resort

 

Soldeu You can collect from our Soldeu service centre in the heart of the village (or email us and we will drop to your accommodation)

Click here for the Soldeu resort Map – Our office location is the ‘i’ next to the large Green A – Or for Google Maps click here

El Tarter | Incles | Pas de la Casa | Arinsal | La Massana | Canillo 

Your LIft Passes will delivered to your hotel / accommodation or Ski Hire Shop on the day of your arrival,

This will be printed on your account booking information vouchers.

contact us to make any other arrangements.

Lift Passes

The actual lift passes activated ready to use will be in your welcome envelope ready for your arrival. 

(if you have ordered the with lunch option the daily vouchers will be with your lift passes) 

(You will have Lift Pass vouchers in your account these are for reference only)

Equipment Hire Vouchers – these will be in your welcome envelope,

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm. 

(You will have hire vouchers in your account these are for reference only)

Private and / or Group Lesson vouchers

These will be in your welcome envelope, please hand these to your Ski instructors on the first day.   

(You will have hire vouchers in your account these are for reference only)

These will be in your welcome envelope, please hand these to your activity provider on the day.

(You will have activity vouchers in your account these are for reference only)

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Ski & Board Hire Shops

If you are not sure of anything - please just contact us

We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.

You allocated hire shop will be shown in your account near to your arrival day.

Know the shop you want to use – Please add your preferred choice on checkout in the any other information box – and we can allocate that shop for you.

Equipment Hire Vouchers – these will be in your welcome envelope you receive on your arrival day.

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm.

(you will have hire vouchers in your account for reference – however please use the resort issued ones when at the hire shop) 

If the hire shop you would like to use is not listed please contact us - we should be able to arrange
Grandvalira

 

Soldeu – Sports Calbó Ski Rental

Location: In the gondola building at Soldeu – Grandvalira (next to the entrance of the Gondola)


 

Soldeu – Pic-Negre

Location: Centre of Soldeu, next to the Aspen Bar


 

Soldeu – Shusski

Location: Centre of Soldeu, next to Piolets Centre Hotel


 

Soldeu – Shusski Park Piolets Hotel

Location: Basement floor of the Park Piolets and Spa Hotel


 

El Tarter – Nordic Escorts

Location: Part of the Nordic Complex, opposite the El Tarter chairlift


 

El Tarter – Pic Negre

Location: Under the Llops Gris Hotel on the way to the slopes


 

Pas De La Casa – Surf Evasio II

Location: On the slopes , next to to Pas 83 Bar & Restaurant


 

Pas de la Casa – Pic Negre

Location: Under the Khandhar Hotel in the centre of Pas de la Casa


 

Pas de la Casa – Surf Evasio 1

Location: Under Frontera Blanca Apartments (French Side)


 

Pas de la Casa – Duna Blanca

Location: In the Olimpiades Hotel with direct access to the Grandvalira slopes


 

Canillo – Pic Negre

Location: In front of the Canillo Gondola.


 

Vallnord

 

Arinsal – Pic Negre

Location: At the top of the Arinsal Gondola – Lockers available to rent


 

Arinsal – Sant Moritz

Location: In the village, next to the Sant Moritz Apartments


 

Arinsal – Sant Moritz

Location: Ground Floor in the Ushuaia Hotel Complex


 

Arinsal – Shusski St Gothard

Location: Inside the St Gothard Hotel


 

Arinsal – Esports Rossell

Location: At the top of the Arinsal Gondola – Lockers available to rent.


 

La Massana – Pic Negre

Location: In front of the La Massana Gondola.


 

La Massana – Shusski

Location: Next to Hotel Font, under the La Massana Gondola station

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

FAQ's Ski School

If you are not sure of anything - please just contact us

Weekly Group Lessons can only be started on Mondays.

The 2 day weekend group ski school starts on Saturdays only

Vouchers for Private and / or Group Lessons –

These will be in your welcome envelope (you will receive a welcome envelope on your arrival day),

Please hand these to your Ski instructors on the first day.   

(you will have vouchers in your website account – these are for reference only)

Grandvalira Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

Soldeu Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

El Tarter Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


Pas de la Casa Group Ski & Snowboard School Times


The group ski school is based on two groups daily,.

 
Day…            .Morning Times…    ..      Afternoon Times

Monday

to Friday

10:00 to 13:00  –
Beginners
. 14:00 to 17:00 –
Intermediates

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


 

2 Day Weekend Ski School Times

Soldeu | El Tarter | Pas de la Casa

10:00 to 13:00

The ski school reserves the right to change lesson times.

Vallnord Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Vallnord

 Arinsal Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group (they also have an hour in the afternoon)  and the afternoon group just have afternoon lessons, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Start Day

Monday

10:00 to 12:00 &

15:00 to 16:00

12:00 to 14:00 &

16:00 to 17:00

Then
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Tuesday to

Friday

09:00 to 12:00 &

15:00 to 16:00

12:00 to 15:00 &

16:00 to 17:00

 

The ski school reserves the right to change lesson times.

Vallnord Pal (La Massana) Group Ski & Snowboard School Times


The group ski school is based on one group daily.

 
Day…            .Lesson Times…    . 

Monday

to Friday

12:00 to 15:00 
 

The ski school reserves the right to change lesson times.

Weekend Group Ski & Snowboard School Times


Arinsal | Pal (La Massana)

12:00 to 15:00


The ski school reserves the right to change lesson times.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Deposits & Cancellations

If you are not sure of anything - please just contact us

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations