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Cookies

We use cookies to ensure that we give you the best experience. If you continue using this website, we'll assume that you are happy about that.

This website uses Cookies. By continuing to browse our website you are consenting to our use of Cookies. Information about which Cookies are used, what they do and how to control or disallow the use of Cookies is given below.

 

What are Cookies and why are they used?

 

A cookie is a small file, typically of letters and numbers, downloaded to the device used to browse this website. Cookies are then sent back to the website on each subsequent visit you make. Cookies are useful because they allow our website to recognise your device. Cookies are created when your browser loads a particular website. The website sends information to your browser which then creates the small text file. Every time you go back to the same website, the browser retrieves and sends this file to the website’s server. Cookies are created not just by the website being browsed but also by other websites that run ads on that web site or web page, widgets, or other elements on the page being loaded. These Cookies regulate how ads appear or how the widgets and other elements function on the page.

What can’t Cookies do?

 

Cookies are plain text files. They are not made to perform functions (so they are not .exe files) or make copies of themselves. They cannot browse or scan your computer, snoop on you in any way or dig and extract private information from your hard disk.

Cookies are NOT viruses or malicious code.

 

Cookies help your browser deliver the full features designed into websites. These features include smooth login, preference settings, themes, shopping carts, and many other features. Cookies cannot scan or retrieve your personal information.

What information is in a cookie?

 

Cookies usually contain random alphanumeric characters and are intended to help you access a site faster and more efficiently. For example, Cookies can store information to help you enter a site without having to login. In effect, Cookies tell the website that your browser has been to the site before without having to know your exact identity. Cookies don’t scan your computer or do any kind of investigation to find out your personal information. Any personal information they contain is from your input on a website’s form. If a Cookies store any personal information, this information is coded in such a way that it is unreadable to any third party who happens to access your cookie folder. The only computer that can read and decode the information is the server that created the cookie originally.

Different types of cookie.

 

First-party Cookies

 

First-party Cookies come from the website your are viewing and can be either persistent or session types. Websites might use these Cookies to store information that is re-used the next time you visit the site.

Third-party Cookies?

 

Third-party Cookies come from other websites’ advertisements rather than the site you are browsing (these are often contained in pop-up ads or banners). Websites might use these Cookies to track your navigation through the third party website(s) for marketing purposes. Either first or third party cookies can be either “session Cookies” which expire at the end of a browser session (which is from when you open the browser window to when you close it) or they can be stored for longer in which case they are referred to as “persistent Cookies”.

What are session Cookies used for?

 

Session Cookies allow websites to link together the actions of a user during a browser session. They may be used for a variety of purposes such as remembering your preferences on a website. Webpages have no memory built in, so a user going from page to page will be treated by the website as a completely new visitor every time a new page is viewed. Session Cookies enable the website you are visiting to keep track of your movement within a website to tell the web server containing the website where you are and where you left off last time you visited. This lets you pick up where you left off and acts like a bookmark personal to you. A common example where session Cookies are used is the shopping cart feature of any e-commerce website. When you visit a page of the catalog and select an item, the session cookie remembers your selection so your shopping cart will have the items you selected when you go to the check out. Without session Cookies, if you were to go to the checkout stage of an online sale, the new page (the checkout page) wouldn’t recognize your past activities on prior pages (i.e. what you added to the basket) and your shopping cart would always be empty. Session Cookies could also be used for security when you access internet banking or to facilitate use of webmail. These session Cookies expire after a browser session ends, so would not be stored longer term. You can manage Cookies through the settings feature of your browser. Instructions on how to do this for the most commonly used browsers are available on this website. Persistent Cookies – these stay until they expire.

What are persistent Cookies used for?

 

Persistent Cookies help websites remember your information and settings (your preferences) when you visit them in the future. This results in faster and more convenient access since, for example, you don’t have to login again because the user authentication data is being remembered. Other website features facilitated by persistent Cookies include website language selection, theme selection which allows you to effectively customise the way you navigate a site you visit regularly, menu preferences, internal site bookmarks or favorites. This is not a full list of persistent cookie functions but it is intended to show you the types of thing that persistent Cookies control. On your first visit, the website is viewed in default or non-customised mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, so that next time you visit the site you can navigate in a familiar way. For example, a website may offer its contents in different languages. On your first visit, you may choose to have the content delivered in English and the site may record that preference in a persistent cookie set on your browser. When you revisit that site it will use the cookie to ensure that the content is delivered in your chosen language without you having to reset the language choice. A persistent cookie enables a website to remember your preferences via the cookie on subsequent visits, speeding up or enhancing your experience of the website functions.

Where do persistent Cookies get stored?

 

Persistent Cookies are stored on your computer in between browser sessions, which allows your preferences or actions across the whole site (or in some cases across different websites) to be remembered. Persistent Cookies may also be used to target adverts you may be interested in based upon the choices and preferences you make while browsing that site.

What Cookies do we use on this website?

 

How we use Cookies on our website

 

We only collect Google Analytics information on this website to log details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, which areas are of most interest and which areas are the easiest to find. We use the information we gather to improve the site navigation and user experience when visiting this website. You may delete and block all Cookies from this site, but parts of the site may not work properly. To find out more about the Cookies we use and how to delete them, see below. We do not collect personally identifiable information from any site visitors via Cookies.

Google Analytics Cookies used on this website

 

Name Purpose Expiration
_utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new _utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from set/update.
_utmb This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on the site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method. 30 minutes from set/update.
_utmc This cookie is no longer used by the ga.js tracking code to determine session status.Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session. Expires when browser is closed.
_utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. 6 months from set/update.

For more information on Google analytics Cookies, visit http://www.google.com/policies To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. This allows you to download and install a Google analytics cookie free browser.

 

How to manage Cookies

 

What can I do to manage Cookies while browsing?

 

You can set your browser to clear private browsing data every time you close your browser. This method lets you accept Cookies while browsing a website, but clears the Cookies out from the browser when you finish the session and close off the browser. This is not as secure as rejecting Cookies outright, but lets you access cookie-based websites while deleting any sensitive information at the end.

Removing previously set Cookies from your PC.

 

You can easily remove any Cookies that have been created in the cookie folder of your browser.

Using Windows Explorer to erase cookie files:

 

  1. Click on ‘Windows Explorer’ or the “Windows key” and E on your keypad at the same time.
  2. Select the ‘Search’ button on the tool bar
  3. Enter “cookie” into the search box field for ‘Folders and Files’
  4. Choose ‘My Computer’ in the ‘Look In’ drop down menu
  5. Click on ‘Search Now’
  6. Select and open the folders that are retrieved
  7. Click to highlight any cookie file
  8. Click the ‘Delete’ key to erase the cookie file

If you don’t have Windows Explorer, click the “Help” function on your “Start” button and enter “Cookies” to search for information on how to locate the folder.

Using your browser settings to control Cookies

 

Differing browsers offer differing ways to configure cookie settings. You can choose different privacy settings within your browser to suit your own circumstances.

Important!

 

Always have the most up to date browser version available. Every browser has updates periodically and in all cases there will be improvements to either online security or the general web browsing experience. Updates are free and should be done as soon after release as possible.

Internet Explorer (IE) 11 Edge

 

  1. Go to ‘Tools’ in the menu bar which should drop down then click on ‘Internet Options’
  2. Click on ‘Privacy’ Tab on top
  3. Move the slider up to the ‘Block all Cookies’ button
  4. Important Notice: Blocking all Cookies may prevent you from entering a lot of sites.
  5. The next two Internet Explorer privacy levels, High and Medium High, may be more suitable.

TO DELETE EXISTING COOKIES:

 

  1. Go to ‘Tools’ in the menu bar which should drop down then click on ‘Internet Options’
  2. Click on ‘General’ tab which should be under ‘Browsing History’ and click ‘Delete’
  3. Your Internet Explorer 9.0 should now be cookie free!

FireFox 11

 

  1. Go to ‘Tools’ in the menu bar
  2. Click on ‘Options’
  3. Click on ‘Privacy Tab’
  4. Check the box that says ‘Tell websites I do not want to be tracked’

TO DELETE EXISTING COOKIES:

 

  1. Go to ‘Tools’ in the menu bar
  2. Click on ‘Options’
  3. Click on ‘Privacy Tab’
  4. Click on “Clear your recent history” link
  5. Select “Cookies” from the dialog box
  6. Click on the elements you want to clear. Cookies is listed here.

This procedure will stop sites from installing Cookies on your FireFox browser.

Google Chrome

 

  1. Go to ‘Tools Menu’ which is the Spanner icon
  2. Click on ‘Options’
  3. Click on Tools
  4. Click ‘Clear browsing data’
  5. Check data to be cleared and click the clear browsing data button.

BLOCKING COOKIES IN CHROME.

 

  1. Go to ‘Tools Menu’ which is the Spanner icon
  2. Click on ‘Options’
  3. Click on Tools
  4. Click ‘Clear browsing data’ Now close this off
  5. Click on Content Setting
  6. Choose Cookies and then check the level of blockade required.

Safari

 

  1. Go to General settings menu (the cog icon)
  2. Click Preferences
  3. Click Privacy

BLOCKING COOKIES IN SAFARI.

 

  1. Choose one of the 3 preset options on allowing or blocking Cookies.
Andorra Travel Service

A: El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra T: 0330 043 2134 (UK local rate) T: 00 376 852220 (Andorra). Andorra travel service is a trading name of viatges regitours sl - El Feixa de Peretol, Soldeu, Andorra - NRT : L-701312-F (Agencia Viatges)

Copyright Andorra Travel Service © 2005-2019 Site by Dzined

We accept the following payment types:

VISA MASTERCARD

Toulouse Airport Transfer Times

If you are not sure of anything - please just contact us

Toulouse Airport to Andorra – approx 3 hrs


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…      . Arrive Andorra
Toulouse Approx
   
 11:00 14:00
 15:30 18:30
 20:00 23:00
   

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

Andorra to Toulouse Airport – approx 3 hrs


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…     . Arrive
Andorra Toulouse
   
 04:30 08:00
 09:30 13:00
 14:30 18:00
   

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Barcelona Airport Transfer Times

If you are not sure of anything - please just contact us

Barcelona Airport to Andorra – approx 3¼ hours


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart Barcelona…      .Depart Barcelona…      .Arrive Andorra
Terminal 1 Terminal 2Approx
   
 10:0010:1513:15
 12:0012:1515:15
 14:0014:1517:15
 16:0016:1519:15
 18:0018:1521:15
 20:0020:1523:15
 22:0022:1501:15

 

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

Andorra to Barcelona Airport –  approx 3¼ hours


Times vary by resort, times listed for guidance only, please be at the pick up point at least 15 minutes before the departure time on your vouchers

 
Depart…      .Arrive Barcelona…      .Arrive Barcelona
Andorra Terminal 2Terminal 1
 04:3008:0008:15
 06:3010:0010:15
 08:3012:0012:15
 10:3014:0014:15
 12:3016:0016:15
 14:3018:0018:15
 16:3020:0020:15

 

These are approximate journey times to and from our resorts and depend on weather and traffic conditions.

Please bear in mind that in peak weeks they can be longer.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Your Booking is Safe, Secure and Protected

If you are not sure of anything - please just contact us

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).

PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here 

Child & Youth Ski Pack Pricing

If you are not sure of anything - please just contact us

Yes;

Some great saving are to be made on pre booking your Ski Packs,

  • Lift Passes (with lunch included options)
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Supersaver Ski Pack Deals

Booking a bundle deal – you can upgrade your hire equipment to the latest equipment or even add lunch on the mountain – checkout the Upgrades Tab.

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

The age ranges in the resorts of;

Soldeu | El Tarter | Incles | Encamp | Pas de la Casa 

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

The age ranges in the resorts of;

Arinsal | La Massana (Pal)

  • Adult – 16 years and over
  • Child – between 6 and 15 years old
  • Infant – between 0 and 5 years old

(Pal is the ski area for La Massana – and is linked to Arinsal via cable car)

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Transfers to Andorra

If you are not sure of anything - please just contact us

We run scheduled shared transfers from the following airports

  • Barcelona – 7 services a day 
  • Toulouse – 3 services a day 

Private Transfers for any group size are bookable online from

  • Barcelona 
  • Toulouse 

If you are travelling to Andorra from a city or another airport or location we can provide a quote via email – please send the details to

help@andorratravelservice.com – for a quote

If you cannot find your accommodation name listed, please select the resort you are going to – then just contact us with your accommodation name and we will confirm the nearest point for you.

Please also make a note of the Accommodation name and Resort during the checkout process in the any other information boxes provided.

If you cannot find your accommodation name listed, please select the resort you are going to.

You can then update your accommodation name during checkout – private transfer where possible will be a door to door service.

Your departure pick up time will be in your welcome envelope – please also contact our office three or four days before departure to confirm the pick up time times.

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

Please make your way to the Transfer Pick Up Point (15 minutes prior to the scheduled departure time)

The pick up point information and directions are included with your Shared Transfer Vouchers – which can be printed from your account.

For Private Transfers – this will be a meet and greet service, the driver will have your name on a board in the arrivals hall of the airport.

  • Shuttle Transfers
    You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.
  • Private Transfers
    The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependant on vehicle size you may be dropped close by and potentially have to walk a short way.
  • Pas de la Casa
    In Pas de la Casa, due to traffic regulations all transfers are dropped off and collected at the main bus stop in resort. (Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)

If the snow is particularly heavy this could affect the exact location you are dropped off or collected.

The pick up point can be selected at the time of booking, this is generally on the other side if the road to where you were dropped off.

If you are not sure please just give us a call or drop us an email and we can let you know, or ask the driver on the arrival transfer to point this out for you.

(Private Transfers – this will generally be outside your accommodation or where you were dropped off)

The approximate journey times to our resorts are below, but they do depend on weather and traffic conditions.


Please bear in mind that in peak weeks and bad weather these can be longer.

From Barcelona Airport


  • Soldeu, El Tarter & Incles – approx 3 hours 15 mins
  • Pas De La Casa – approx 3 hours 30 mins
  • Arinsal – approx 3 hours 15 mins
  • La Massana – approx 3 hours 10 mins

From Toulouse Airport


  • Soldeu, El Tarter & Incles – approx 3 hours 30 mins
  • Pas De La Casa – approx 3 hours 15 mins
  • Arinsal – approx 3 hours 30 mins
  • La Massana – approx 3 hours 20 mins

When choosing a return transfer time please ensure you have enough time to allow for bad weather and any traffic delays.

Yes all children, including infants, are allocated a seat for our transfers.

All of the coaches and vehicles we use for your transfers will be fitted with a seat belt or a lap seat belt.

We would advise booking the next transfer time, If there’s a flight delay or any hold up with your luggage coming through you’d miss that transfer and you will need to re-book the next available transfers.

The best option would be to book the later/next bus time then if you do make it through early, make your way to the bus stop show the driver your transfer vouchers for the next service, and if the driver has space on the coach you will be able to use that service. 

This way if you miss the earlier bus you will still have seats on the next service.

(Transfer Vouchers are printable from your account)

Shared Transfers.

No sorry – These are a timed service and run to the scheduled timetable and are not linked to any flight times. 

As soon as you are aware of any flight delay please contact us to change your transfer arrangements.

Private Transfers

Yes. This is a flight meet and greet service, please just let us know of any delay and we will also keep an eye on the arrivals board at the airports.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

We have indicated on each hotel or apartment page if parking is available, if you are unsure please call us.

It would be a good idea to pre book parking for busy weeks.

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking Vouchers

If you are not sure of anything - please just contact us

You will be able to download and print your accommodation vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Accommodation reservation vouchers

Please print these vouchers to hand to the accommodation reception.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

All flight bookings via the Andorra Travel Service website are direct with the Airline.

Your flight confirmation and reference number will be emailed to you after booking – (please note this can take up to 72 hours) 

When you receive your confirmation email this will contain a link where you will be required to add your advanced passenger information direct on the airlines website before travel.

At this point you will also be able to add any ski carriage and/or pre book seats.

 

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking and payment

If you are not sure of anything - please just contact us

No;

If you find flights with any Airline that are more suitable for you and your group, you are free to choose and book any flights direct.

You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday. 

Please note we can not price match flight prices.

Check our Airport transfer page to see our transfer times.

You are free to mix and match and book all your holiday elements or just the ones that suit your needs with us.

Flexible and independent booking for

  • Flights
  • Transfers
  • Hotels & Apartments
  • Lift Passes 
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities 

Yes,  we have a wide selection of Flights, Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers

and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online

  • Flight
  • Transfers
  • Hotels & Apartments
  • Lift Passes 
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities 

 

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you. We can Tailor make you a holiday quote via phone 0330 043 2134 – UK local rate

or email help@andorratravelservice.com

No;

Our UK and Ireland phone numbers are charged at local call rates when calling from the UK or Ireland, and the numbers are included in mobile and landline bundle minutes.

You pay to connect in the UK or Ireland,

We pick up the bill to transfer this call to our Andorra offices.

If you are calling from outside the UK or Ireland please use our WhatsApp Audio number this is free of charge. +376331320

 

Yes;

Some great saving are to be made on pre booking your Ski Packs,

  • Lift Passes (with lunch included options)
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Supersaver Ski Pack Deals

Booking a bundle deal – you can upgrade your hire equipment to the latest equipment or even add lunch on the mountain – checkout the Upgrades Tab.

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

You will be able to download and print your accommodation vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Accommodation reservation vouchers

Please print these vouchers to hand to the accommodation reception.

You will be able to download and print your transfer vouchers from your account booking page.

Login to your account via – ‘My Bookings’  link for

  • Transfer vouchers
  • Bus Stop location information and directions

Please print these vouchers to hand to the coach driver.

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have ski pack vouchers in your account these are for reference only.

You can only use the vouchers issued in resort for each ski extra or activity service.

All flight bookings via the Andorra Travel Service website are direct with the Airline.

Your flight confirmation and reference number will be emailed to you after booking – (please note this can take up to 72 hours) 

When you receive your confirmation email this will contain a link where you will be required to add your advanced passenger information direct on the airlines website before travel.

At this point you will also be able to add any ski carriage and/or pre book seats.

 

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Child & Youth Pricing

If you are not sure of anything - please just contact us

Most Airlines charge the Adult rate for anyone aged 12 years and older.

The prices are charged in the following age groups

  • Adult – 26 years and over
  • Youth – between 12 and 25 years old
  • Child – between 4 and 11 years old
  • Infant – Under 3 go FREE!

The age ranges in the resorts of;

Soldeu | El Tarter | Incles | Encamp | Pas de la Casa 

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

 

The age ranges in the resorts of;

Arinsal | La Massana (Pal)

  • Adult – 16 years and over
  • Child – between 6 and 15 years old
  • Infant – between 0 and 5 years old

(Pal is the ski area for La Massana – and is linked to Arinsal via cable car)

 

The prices for BB and Half Board are generally charged in the following age groups.

  • Adult – 12 years and over
  • Child – between 5 and 11 years old
  • Infant – Under 4 go FREE!

Pricing for Self Catering, Studios and Apartments is based on the room and not per person.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking Flights

If you are not sure of anything - please just contact us

No;

If you find flights with any Airline that are more suitable for you and your group, you are free to choose and book any flights direct.

You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday. 

Please note we can not price match flight prices.

Check our Airport transfer page to see our transfer times.

You are free to mix and match and book all your holiday elements or just the ones that suit your needs with us.

We do offer a price matching service (excluding flights) if you have found something cheaper elsewhere, just send us the quote and ask us to beat it?

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

If you need to cancel your flight for any reason – Please note flight bookings are non-refundable 

Please click here for full details on cancellations

Ski Extras - FAQs

If you are not sure of anything - please just contact us

Depending on the items you have ordered with us, you will receive a welcome pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers 
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have vouchers in your account these are for reference only – please use the vouchers issued in resort for each service.

Soldeu You can collect from our Soldeu service centre in the heart of the village (or email us and we will drop to your accommodation)

Click here for the Soldeu resort Map – Our office location is the ‘i’ next to the large Green A – Or for Google Maps click here

El Tarter | Incles | Pas de la Casa | Arinsal | La Massana | Canillo 

Your LIft Passes will delivered to your hotel / accommodation or Ski Hire Shop on the day of your arrival,

This will be printed on your account booking information vouchers.

contact us to make any other arrangements.

Lift Passes

The actual lift passes activated ready to use will be in your welcome envelope ready for your arrival. 

(if you have ordered the with lunch option the daily vouchers will be with your lift passes) 

(You will have Lift Pass vouchers in your account these are for reference only)

Equipment Hire Vouchers – these will be in your welcome envelope,

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm. 

(You will have hire vouchers in your account these are for reference only)

Private and / or Group Lesson vouchers

These will be in your welcome envelope, please hand these to your Ski instructors on the first day.   

(You will have hire vouchers in your account these are for reference only)

These will be in your welcome envelope, please hand these to your activity provider on the day.

(You will have activity vouchers in your account these are for reference only)

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Ski & Board Hire Shops

If you are not sure of anything - please just contact us

We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.

You allocated hire shop will be shown in your account near to your arrival day.

Know the shop you want to use – Please add your preferred choice on checkout in the any other information box – and we can allocate that shop for you.

Equipment Hire Vouchers – these will be in your welcome envelope you receive on your arrival day.

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm.

(you will have hire vouchers in your account for reference – however please use the resort issued ones when at the hire shop) 

If the hire shop you would like to use is not listed please contact us - we should be able to arrange
Grandvalira

 

Soldeu – Sports Calbó Ski Rental

Location: In the gondola building at Soldeu – Grandvalira (next to the entrance of the Gondola)


 

Soldeu – Pic-Negre

Location: Centre of Soldeu, next to the Aspen Bar


 

Soldeu – Shusski

Location: Centre of Soldeu, next to Piolets Centre Hotel


 

Soldeu – Shusski Park Piolets Hotel

Location: Basement floor of the Park Piolets and Spa Hotel


 

El Tarter – Nordic Escorts

Location: Part of the Nordic Complex, opposite the El Tarter chairlift


 

El Tarter – Pic Negre

Location: Under the Llops Gris Hotel on the way to the slopes


 

Pas De La Casa – Surf Evasio II

Location: On the slopes , next to to Pas 83 Bar & Restaurant


 

Pas de la Casa – Pic Negre

Location: Under the Khandhar Hotel in the centre of Pas de la Casa


 

Pas de la Casa – Surf Evasio 1

Location: Under Frontera Blanca Apartments (French Side)


 

Pas de la Casa – Duna Blanca

Location: In the Olimpiades Hotel with direct access to the Grandvalira slopes


 

Canillo – Pic Negre

Location: In front of the Canillo Gondola.


 

Vallnord

 

Arinsal – Pic Negre

Location: At the top of the Arinsal Gondola – Lockers available to rent


 

Arinsal – Sant Moritz

Location: In the village, next to the Sant Moritz Apartments


 

Arinsal – Sant Moritz

Location: Ground Floor in the Ushuaia Hotel Complex


 

Arinsal – Shusski St Gothard

Location: Inside the St Gothard Hotel


 

Arinsal – Esports Rossell

Location: At the top of the Arinsal Gondola – Lockers available to rent.


 

La Massana – Pic Negre

Location: In front of the La Massana Gondola.


 

La Massana – Shusski

Location: Next to Hotel Font, under the La Massana Gondola station

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

FAQ's Ski School

If you are not sure of anything - please just contact us

Weekly Group Lessons can only be started on Mondays.

The 2 day weekend group ski school starts on Saturdays only

Vouchers for Private and / or Group Lessons –

These will be in your welcome envelope (you will receive a welcome envelope on your arrival day),

Please hand these to your Ski instructors on the first day.   

(you will have vouchers in your website account – these are for reference only)

Grandvalira Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

Soldeu Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Grandvalira

El Tarter Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Monday

To Friday

10:00 to 13:0013:30 to 16:30

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


Pas de la Casa Group Ski & Snowboard School Times


The group ski school is based on two groups daily,.

 
Day…            .Morning Times…    ..      Afternoon Times

Monday

to Friday

10:00 to 13:00  –
Beginners
. 14:00 to 17:00 –
Intermediates

 

The ski school reserves the right to change lesson times.

The times for group classes may be different for Christmas & New Year Weeks


 

2 Day Weekend Ski School Times

Soldeu | El Tarter | Pas de la Casa

10:00 to 13:00

The ski school reserves the right to change lesson times.

Vallnord Ski School Times

The times for group classes may be different for Christmas & New Year Week

Private Lessons are also available – please contact us direct to book.


Vallnord

 Arinsal Group Ski & Snowboard School Times


The group ski school is based on two groups daily,

One group are the morning group (they also have an hour in the afternoon)  and the afternoon group just have afternoon lessons, times below.

 
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Start Day

Monday

10:00 to 12:00 &

15:00 to 16:00

12:00 to 14:00 &

16:00 to 17:00

Then
Day…            .The Morning Group…    .The Afternoon Group
 Daily TimesDaily Times

Tuesday to

Friday

09:00 to 12:00 &

15:00 to 16:00

12:00 to 15:00 &

16:00 to 17:00

 

The ski school reserves the right to change lesson times.

Vallnord Pal (La Massana) Group Ski & Snowboard School Times


The group ski school is based on one group daily.

 
Day…            .Lesson Times…    . 

Monday

to Friday

12:00 to 15:00 
 

The ski school reserves the right to change lesson times.

Weekend Group Ski & Snowboard School Times


Arinsal | Pal (La Massana)

12:00 to 15:00


The ski school reserves the right to change lesson times.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Deposits & Cancellations

If you are not sure of anything - please just contact us

Yes

We take deposit payments for bookings that are more than 8 weeks before your arrival.

The deposit will be from 5% of any booking total

(plus the cost of flights if booked  – as your flights are booked direct with the airline at the time of booking – please note flight costs are non refundable)

The full balance is required 8 weeks / 56 days before your arrival date.

If travel is within 8 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout

Via a secure payment link emailed to you

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via

phone 0330 043 2134 – UK local rate

or (01)571 0324 – Ireland local rate call

or email help@andorratravelservice.com

Yes

If you have made a group booking but would like to pay separately we can do this via phone.

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com 

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations